Alpha Slot Platform Terms & Conditions of Use

Welcome to Alpha Slot, a Sports Betting and online casino gaming platform operating in Malaysia. These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("User" or "Member") and Alpha Slot ("Platform", "we", "us").

By accessing, registering for, or using any part of the alpha slot platform — including the website, mobile app, and any related services — you acknowledge that you have read, understood, and agree to be fully bound by these Terms and Conditions and all policies referenced herein.

If you do not agree with any part of these terms, you are not permitted to use the alpha slot platform. Continued use following any amendment to the terms constitutes acceptance of the revised terms.

To be eligible to register and use alpha slot's services, you must meet all of the following requirements without exception:

• Aged at least 18 years of age at the point of registration and throughout your continued use of the platform.
• Be a Malaysian citizen or a valid permanent resident currently residing in Malaysia.
• Have full legal capacity to enter into a binding agreement under Malaysian law.
• Not appearing on any self-exclusion list or prohibited persons list maintained by alpha slot or any relevant authority.
• Never had an alpha slot account terminated previously for terms violations or fraud.

Alpha slot reserves the right to request proof of identity at any time to verify user eligibility. Failure to provide the required documents within 72 hours may result in the temporary suspension of your account.

Each user is only permitted to hold one (1) alpha slot account only. Multiple account registrations by the same individual are strictly prohibited and may result in the termination of all associated accounts without any refund.

By registering, you agree to:

• Provide truthful, accurate, current, and complete information as required in the registration form.
• Updating your personal information whenever any changes occur.
• Keep your account username and password strictly confidential.
• Not sharing login credentials with any third party.
• Notify alpha slot immediately if you suspect any unauthorised access to your account.

Alpha slot uses 256-bit SSL encryption and two-factor authentication (2FA) to protect all member accounts. You are, however, fully responsible for all activity that occurs within your account, whether or not it was carried out with your knowledge, if the vulnerability arose from your own negligence.

All financial transactions on the alpha slot platform are conducted in Malaysian Ringgit (MYR). We do not accept or process payments in foreign currencies.

Accepted Deposit & Withdrawal Methods:

• Touch 'n Go eWallet
• GrabPay
• Boost
• ShopeePay
• DuitNow
• FPX (Online Banking) — Maybank2u, CIMB Clicks, and other major Malaysian banks

Transaction Limits:

• Minimum deposit: RM10 per transaction
• Minimum withdrawal: RM30 per request
• Withdrawal processing time: under 30 minutes for verified accounts
• Alpha slot does not charge any processing fees for deposits or withdrawals

Alpha slot reserves the right to request identity verification documents (KYC) before processing withdrawals, particularly for amounts exceeding RM5,000 or when suspicious activity is detected. This verification process is in place to protect the security of your account.

Alpha slot offers a variety of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, cashback, and seasonal promotions. All bonuses are subject to the following terms:

• Wagering Requirement: Each bonus has its own wagering requirement that must be met before withdrawals are permitted. Wagering requirements are typically between 10x and 30x the bonus amount received.
• Validity Period: Each bonus has a validity period. Bonuses not used within the stipulated period will expire automatically.
• One Active Bonus at a Time: Only one active bonus is permitted at a time unless otherwise stated in the relevant promotion's terms.
• Eligible Games: Not all games contribute equally to wagering requirements. Slots typically contribute 100%, while table games may contribute at a lower rate.
• Bet Limit While Bonus Is Active: The maximum bet while a bonus is active is RM25 per round or match unless otherwise stated.

Alpha slot reserves the right to withdraw any bonus awarded if there is evidence of bonus abuse, including the use of multiple accounts, arbitrage betting or any form of fraudulent activity.

All betting activities on the alpha slot platform — including Sports Betting, slots, Live Casino, e-sports and jackpot — are subject to the following general rules:

• Bets that have been confirmed and accepted by the alpha slot system are final and cannot be cancelled by the user.
• Alpha slot reserves the right to void or suspend any bet suspected of involving insider information, match manipulation, or any form of fraud.
• In the event of a technical error or odds discrepancy at the time a bet is placed, alpha slot reserves the right to void the affected bet and refund the original stake.
• For live Sports Betting, odds are subject to change at any time. A bet is only considered valid once system confirmation has been received.
• The outcome of all online casino games is determined by Random Number Generator (RNG) that is licensed and independently audited to ensure fairness.
• For badminton, Malaysia Super League football, EPL, cricket and e-sports betting, sport-specific betting rules apply as set out in the relevant sections.

Alpha slot employs the latest anti-fraud technology to detect any attempts at manipulation or cheating. Accounts found to be involved in such activity will be terminated immediately and balances may be forfeited.

User strictly prohibited from engaging in any of the following activities on the alpha slot platform:

• Registering or maintaining more than one account under your own name or using another person's identity.
• Using automated software, bots, scripts, or any third-party tools to automate betting activity.
• Placing hedged bets (arbitrage) across different accounts to guarantee risk-free profit.
• Attempting to launder money or using the alpha slot platform for any unlawful activity.
• Abusing the bonus system through any unfair or dishonest means.
• Disrupting, attacking, or attempting to gain unauthorised access to any part of alpha slot's technical infrastructure.
• Sharing or reselling your account to a third party.

You may close your alpha slot account at any time by contacting our customer support team. Prior to closure, please ensure all eligible balances have been withdrawn, as any remaining balance after closure may not be recoverable.

Alpha slot reserves the right to suspend or terminate your account under the following circumstances:

• Violation of any terms and conditions set out in this document.
• Confirmation that the user is under 18 years of age.
• Fraudulent activity, identity fraud, or any attempt at money laundering.
• Self-exclusion request by the user.
• Instructions from the relevant authorities.
• Account inactivity exceeding 12 months consecutively.

In the event of termination due to a breach of terms, alpha slot reserves the right to withhold the entire account balance and reject any withdrawal requests pending the completion of an investigation.

The alpha slot platform is provided on an "as is" basis. We make every effort to ensure the platform runs smoothly at all times, but we do not guarantee that it will be free from disruptions, technical errors or system failures.

Alpha slot not liable against:

• Losses incurred as a result of the user's internet service disruption or device failure.
• Losses arising from betting decisions that have been legitimately placed by the user.
• Indirect, consequential, or incidental losses arising from use of the platform.
• Information or content provided by third parties that may be accessible through the platform.

Alpha slot's maximum liability to any user under any circumstances is limited to the net deposit amount deposited by that user in the 30 days preceding the date the claim is made.

Alpha slot is fully committed to responsible gambling practices. We believe that betting should be an enjoyable form of entertainment, not a source of stress or financial hardship.

We provide the following tools to help users play responsibly:

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits.
• Session Time Limits: Set a session time limit to prevent excessive play.
• Temporary Break: Suspend your account for anywhere between 24 hours and 30 days.
• Self-Exclusion: Register for a long-term self-exclusion period ranging from 6 months to permanent.
• Reality Check: Periodic notifications on the time and amount you have spent.

If you or someone you know is experiencing gambling-related issues, please contact the alpha slot support team or visit the Responsible Gaming for support resources.

Alpha slot reserves the right to modify, update or replace any part of these Terms and Conditions at any time without prior notice. The latest version will always be available on this page with a clearly indicated update date.

You are responsible for reviewing these Terms and Conditions periodically. Your continued use of the alpha slot platform following the publication of any amendments constitutes your acceptance of the revised terms.

For changes deemed material or significant, alpha slot will endeavour to notify members via their registered email or in-platform notification at least 7 days before the amendments take effect.

If you have any questions, concerns, or complaints regarding these Terms and Conditions or your use of the alpha slot platform, please contact our team through the following channels:

• Email: support@alphaslot.biz
• Live Chat: Available 24 hours a day, 7 days a week via the chat icon on the platform
• WhatsApp: Number available upon logging in to your account

The alpha slot support team will endeavour to respond to all enquiries within 24 hours on business days. For urgent matters involving account security, we prioritise a response within 4 hours.